Question about navigation in game.

Unspoken

You find yourself in the center of inexplicable nightmare. Make your way through the horror, come face to face with terrible events. Immerse yourself in the dark mystery of the events in which you found yourself an unwitting participant.

It so happened that some people had hard time navigating in game. They could not find a way out, the right door, or understand the task. I would like to know how common this problem is, and where do you most often encounter it?