[h1]The Help Page[/h1] Hello, and welcome! If you're experiencing technical difficulties getting into the game, then this is certainly far from the worst place to be. Down below there is a list of known issues we know some players experience, along with a solution for each one. Just click on the "Show More" button below the issue you're experiencing and follow the steps that appear. All should be solved in no time. This page will be updated as new issues are discovered and solved, and if your issue isn't listed currently you can always contact us directly via the options at the bottom of the page. [h2]Issue List[/h2] [h3]My controllers aren't being tracked in the game. / The game freezes after measuring.[/h3] Possible solution 1: [expand type=showmore] At the moment, some Meta devices don't work natively with RUMBLE. This can be solved in 2 ways: 1. Install Steam Link for your Meta device and then play RUMBLE with that: [url=https://help.steampowered.com/en/faqs/view/0E2C-406B-9135-38A4]https://help.steampowered.com/en/faqs/view/0E2C-406B-9135-38A4[/url] [url=https://www.meta.com/en-gb/experiences/steam-link/5841245619310585/]https://www.meta.com/en-gb/experiences/steam-link/5841245619310585/[/url] 2. a. Register as a Meta developer. You can do it with this manual from Meta: [url=https://developers.facebook.com/docs/development/register/]https://developers.facebook.com/docs/development/register/[/url] b. After your registration, you can go to your Meta Quest Link client. c. Go to "Settings" -> "Beta" d. Toggle on "Developer runtime features". This should let the hands work again. [/expand] Possible solution 2: [expand type=showmore] Both of these issues usually occur when your OpenXR Runtime has not been set up properly. You can fix both of these issues by following the steps listed below: [b]For players using an Oculus/Meta device:[/b] [olist] [*]Open your Oculus client [*]Go to "Settings" [*]Go to "General" [*]Press the "Set Oculus as active" button next to the "OpenXR Runtime" text [*]Make sure that you [b]ONLY[/b] have the Oculus client active. [i](So no SteamVR or another third party VR app)[/i] [*]Play RUMBLE! [/olist] [img]{STEAM_CLAN_IMAGE}/37350493/4efc692f324456adca4c142ba4d664b4884e2912.png[/img] [b]Players not using an Oculus/Meta device:[/b] [olist] [*]Open your SteamVR client [*]Go to "Settings" [*]Go to "OpenXR" [*]Press the "Set SteamVR as OpenXR Runtime" button. [*]Play RUMBLE! [/olist] [img]{STEAM_CLAN_IMAGE}/37350493/03dfd56ec49950b95ec45541c2fd6b31841d01f6.png[/img] [b]Players using a Valve Index device:[/b] [olist] [*]Open your SteamVR client [*]Go to "Settings" [*]Go to "Video" [*]Press the "Off" button next to the "Pause VR when headset is idle" text. [*]Play RUMBLE! [/olist] [img]{STEAM_CLAN_IMAGE}/37350493/78a899f49c879154a6bd18cb4ce77bbf1ca40c44.png[/img] [b]Anti-Virus notice:[/b] If following those steps did not solve the issue for you, it's possible your anti-virus software is actively blocking some of RUMBLE's functionalities as we have received several reports of this happening. If this is the case, there may be a pop-up notification on your computer monitor coming from your anti-virus software with which you should be able to solve the issue. [/expand] [h3]I have a disability that limits the degree to which I can rotate my hands.[/h3] [expand type=showmore] To make sure you can fully experience RUMBLE as a player with hand-rotation disabilities, we've created a Controller Rotation Offset feature in the game. Whenever you want to set up a controller rotation offset, the thing you need to do is: [olist] [*]Go to: [noparse]C:/Users/%username%/AppData/LocalLow/Buckethead Entertainment/RUMBLE/[Oculus or Steam]/[Your User ID]/Config/Input.xml[/noparse] [*]Open your Input.xml file with a text-editing program. [*]Add the following text to the file before [code][/code]: [code] 0 0 0 0 0 0 [/code] [*]Save the Input.xml [*]Restart the game. [/olist] [code][/code] means the rotational offset in your left controller. [code][/code] means the rotational offset in your right controller. The [code][/code], [code][/code], [code][/code] variables are standing for the axis your controller needs to be rotated with. [i](0 - 360 degrees)[/i] At the moment this solution is quite a programmer-like solution, but we will come up with a more user-friendly solution in our next patch. For now, we think that it's more important to let players with that disability play the game. If you need any clarifications, please don't hesitate to contact us. We'll help you out wherever we can! [img]{STEAM_CLAN_IMAGE}/37350493/21ee3dda5750d3db7f3f834858f9c4e9e0c83bc4.png[/img] [/expand] [h3]My issue is not listed here...[/h3] [expand type=showmore]If your issue is not listed here, you can contact us directly so we can find a solution to your specific problem together. You can do this in several ways. You could send us a message directly at [url=mailto:rumble@bucketheadentertainment.com]rumble@bucketheadentertainment.com[/url]. You could file a bug report on our [url=https://feedback.bucketheadentertainment.com/bug-reports]dedicated bug reporting and feedback platform[/url]. Or you could approach us at our [url=https://discord.gg/2GAWpF5uCK]official Buckethead Entertainment Discord server[/url]. You can choose whatever option sounds best to you, we'll respond all the same. [/expand]