Technical Issues Troubleshooting

S.T.A.L.K.E.R. 2: Heart of Chornobyl

Discover the vast Chornobyl Exclusion Zone full of dangerous enemies, deadly anomalies and powerful artifacts. Unveil your own epic story as you make your way to the Heart of Chornobyl. Make your choices wisely, as they will determine your fate in the end.

[h1]Stalkers![/h1] [b]Let’s take a look at how to address the most critical and common issues that could interrupt your adventures in the Zone![/b] [hr][/hr] [h2]If the Game Doesn’t Run as It Should[/h2] [olist] [*][b]Check Your PC Specs[/b] Make sure your system meets the [url=https://support.stalker2.com/hc/en-us/articles/27929194969105-System-Requirements-Guide]game’s minimum system requirements.[/url] [*][b]Update Your Graphics Drivers[/b] Use [url=https://support.stalker2.com/hc/en-us/articles/29872301666833-How-to-Update-Your-Drivers]the provided mini-guide[/url] if you encounter any issues updating your drivers. [*][b]Verify the Integrity of Game Files[/b] Follow the [url=https://support.stalker2.com/hc/en-us/articles/29872460435857]specific instructions for verifying game files on Steam. [/url] [*][b]Run as Administrator[/b] [img]{STEAM_CLAN_IMAGE}/40721482/403ef8cdbf027904d62ecbf25c3d1b2535aa82bd.gif[/img] Launch the game as an Administrator to resolve any permission-related crashes. [img]{STEAM_CLAN_IMAGE}/40721482/9a53c9ae476a9af63a814e8026a724b58af1194d.gif[/img] [/olist] Note: If your device doesn’t meet the requirements, consider using [url=https://play.geforcenow.com/]GeForce Now[/url] to play the Steam or Game Pass versions via the cloud. [h2]Platform-Specific Issues (Steam)[/h2] Some problems can stem from the platform you’re using to launch the game. If you suspect this is the case, check the relevant [url=https://support.stalker2.com/hc/en-us/sections/29666083067281-Technical-Issues-Steam]Troubleshooting Guide for Steam[/url]. [h2]Critical In-Game Issues[/h2] If you encounter major issues after successfully launching the application: [olist] [*][b]Shader Compilation Loading Screen Issues[/b] [url=https://support.stalker2.com/hc/en-us/articles/30147474588305-Shader-compilation-takes-too-long-what-should-I-do]Follow the instructions tailored to your specific video card.[/url] [*][b]In-Game Sound Problems[/b] If you’re experiencing game-breaking sound issues, refer to [url=https://support.stalker2.com/hc/en-us/articles/29872411947409-Sound-Issues-Troubleshooting-on-PC]the Sound Issues Troubleshooting Guide[/url]. [*][b]Crashes and Freezes[/b] Consult our [url=https://support.stalker2.com/hc/en-us/articles/29872445712401-Crash-and-Freeze-Troubleshooting-on-PC]Crash and Freeze Troubleshooting Guide.[/url] This includes points from the previous lists and additional tips for resolving in-game issues. [/olist] [h2]Performance Issues[/h2] If the game launches but performance issues occur despite meeting the recommended specs, refer [url=https://support.stalker2.com/hc/en-us/articles/29796874027537-Performance-Optimization-on-PC]to the Performance Optimization Guide.[/url] Ensure you’ve followed all the necessary steps to optimize your system. [h2]Input Device Issues[/h2] If your input device keeps switching between a controller and other inputs: [list] [*]Disconnect all controllers from your PC, including gaming joysticks, steering wheels, and handbrakes. [*]If encountering controller issues on Xbox, please check out [url=https://support.stalker2.com/hc/en-us/articles/29872799739281-Controller-Issues-Troubleshooting-on-Xbox]Controller Issues Troubleshooting On Xbox Guide.[/url] [/list] [h2]Specific or Unresolved Issues[/h2] Certain problems may require a unique approach. If none of the above resolves your issue, we’re here to help! [list] [*][url=https://support.stalker2.com/hc/en-us/requests/new]Submit a request via our support system[/url] and select the [b]Bugs & Technical Issues[/b] category. [/list] [hr][/hr] With these steps, you’ll be well-equipped to face any obstacles and get back to exploring the Zone. [b]Good luck, stalker![b]