Statement about account creation issues

Anna - Extended Edition

Anna - Extended Edition has been given an overhaul based on the feedback of the thousands of players of the original Anna.

Hi everybody! We are getting some reports that some of you do not receive their account verification emails. Sometimes these emails get swept into the spam folder. So please check that folder. But in some cases, some US providers block the account we are sending those emails from. We have contacted those provides several times but they dont seem to react. Of course, it may sometimes also be a temporary network problem on our end. In case you do not get your verification emails for a long time, please contact support@kalypsomedia.com and our support team will unlock your account manually. Sorry for the inconvenience! Many greetings, Chris