We are aware that some owners of House of Ashes on Steam, who [b]purchased their key from one of our partners[/b], have had their game key revoked on the platform. This is a [b]mistake[/b] and we [b]apologise for the inconvenience[/b]. We are currently working to[b] resolve this issue as soon as possible[/b] in order to [b]restore access to all impacted players[/b]. We’ll keep you informed. [h2]UPDATE OCT. 12th:[/h2] [h3]Thank you for your patience during this investigation. We have communicated with [b]all official resellers of [i]House of Ashes[/i] to provide them with replacement keys[/b]. If you purchased your copy of House of Ashes from an official reseller, [b]please contact them for a replacement key[/b]. If you have already contacted your reseller and they were not able to send a replacement key, [b]please contact the [url=https://bnent.eu/TDPSupport]Bandai Namco Support Team[/url][/b]. We will ask you to send [b]the key that has been revoked plus a copy of your purchase invoice from the reseller[/b] (most digital resellers will send an email invoice after purchase). With this information, our team will be able to issue a replacement key. Our sincere apologies for this inconvenience. We thank you for your patience and hope that after this issue is resolved, you will continue to enjoy [i][b]The Dark Pictures: House of Ashes[/b][/i].[/h3]