Hi brave adventurers! We have launched a new security protection mechanism called the [OTP Authenticator]. Players can use the "Google Authenticator" app to bind and verify their accounts, reducing the risk of account theft. Let's see how to apply for it. Step 1: On your mobile device, go to the "App Store" or "Google Play Store" and download the "Google Authenticator" app. Step 2: Log in to the member center of [Eden Eternal] on our official website. Choose [OTP Application] to enter the application process for the authenticator. [img]https://i.imgur.com/7i28wp9.jpg[/img] [img]https://i.imgur.com/CcIsu9G.jpg[/img] Step 3: After clicking on the logo, open the app and select "Begin Setup" -> "Scan Barcode". Scan the QR code, and a series of numbers will appear. [img]https://i.imgur.com/8f83ycZ.jpg[/img] [img]https://i.imgur.com/HR1r02h.jpg[/img] Step 4: Enter the obtained number in the space provided for [Enter Token], and click "Next". A message will appear below confirming the successful binding. [img]https://i.imgur.com/ZvhNfAg.jpg[/img] Please note that the input should only contain six digits, without any spaces or other symbols. If you encounter the message "Two-step verification failed. Please enter a valid verification code" even when you have entered the correct number, it might be due to the following reasons: (1) Time discrepancy between your mobile device and Google's server time. Troubleshooting: Enable the [Automatic Date & Time] setting on your mobile device. For Android users, after completing Step 1, go to the app's settings page and select "Adjust Code Time" -> "Sync Now" -> restart the app and proceed with the binding using the displayed code. (2) Incorrect entry or expired verification code within the valid timeframe. Troubleshooting: The verification code has a specific validity period. The app will display a six-digit code along with its expiration time. If it turns red, it means the code is about to expire. You will be provided with a new code afterward. Please make sure to complete the relevant process within the valid timeframe. Step 5: After completing the setup, when you open the game and reach the login interface, enter your correct account credentials. A verification webpage will appear. At this point, open your app and enter the six-digit number displayed above your account into the [Enter Verification Code] field on the verification webpage. Click "Verify". If entered correctly, a message will appear. [img]https://i.imgur.com/QLpOHQe.png[/img] [img]https://i.imgur.com/hjdLQli.png[/img] Afterward, click the back button in the top left corner to log in to the game normally. [img]https://i.imgur.com/YNBIplY.jpg[/img] Once the verification is successful, you won't need to verify again when logging in from the same device within seven days. To cancel the OTP Authenticator: Step 1: Go to the in-game store interface and click on [AIHELP]. Report your request to cancel the OTP verification and provide your login IP location (which can be found through online searches) for verification by our staff. [img]https://i.imgur.com/U8Tj9nB.jpg[/img] Step 2: After the customer service staff assists with the cancellation, proceed to delete the app. Please note that if you directly perform Step 2 without going through Step 1 to apply for cancellation, your account will remain in a bound state, and you won't be able to log in normally in the future. Thank you and enjoy the game! Best regards from the X-LEGEND team!